A LOYAL COMPANION CANCELLATION POLICY
We have a strict 12-hour cancellation policy. If you cancel within 12 hours of your appointment, you will be charged a $30 cancellation fee, per service, to the card on file with us.
A NO CALL/NO SHOW for an appointment will result in a 50% fee of the service total. If there is no card on file and you have a package, we will deduct from that package. If you are not here at your scheduled time and we have to reach out to you, it will be considered a NO SHOW.
Why a Cancellation Policy is Necessary
A cancellation policy helps us take the best possible care of everyone—our dogs, our pet parents, our specialists, and our small business as a whole.
Each appointment is a dedicated time set aside just for you and your dog. When cancellations happen without enough notice, it often means another dog misses out on the opportunity to receive quality of life support, and our team loses valuable time they’ve reserved to support your dog’s wellness.
By having a clear policy in place, we’re able to:
- Keep appointments available for those who need them most
- Respect the time and energy of our team
- Maintain a smooth schedule so your experience is calm, never rushed.
- Ensure our small business can continue offering high-quality quality of life support to the community
We understand that life happens, and we’ll always do our best to work with you. Our cancellation policy simply helps us create a respectful, reliable, and balanced experience for everyone.